Performance Metrics: Instructor Guide
Course Objectives
- Learn Balanced Scorecard framework
- Develop strategic metrics
- Establish baselines and targets
- Implement performance monitoring
- Use metrics for improvement and accountability
Key Activities
Activity 1: Metrics Selection (30 min)
For a strategic objective, identify 2-3 metrics in each Balanced Scorecard perspective. Discuss why these metrics matter.
Activity 2: Baseline and Target Setting (25 min)
For key metrics, establish baselines and set targets using benchmark data and strategic intent.
Activity 3: Scorecard Development (30 min)
Build balanced scorecard for a sample business unit. Map metrics to strategy.
Activity 4: Root Cause Analysis (20 min)
Present performance dashboard with variance. Conduct root cause analysis.
Discussion Questions
- What metrics best represent strategic success?
- How many metrics are too many?
- How often should metrics be reviewed?
- What happens when metrics misalign?
- How do you use metrics for improvement vs. punishment?
Resources
- Balanced scorecard templates
- Metrics library by industry
- Baseline and target setting worksheets
- Dashboard examples
- Performance conversation guides