Communication Excellence: Instructor Guide
Objectives
Develop active listening skills, improve clarity of communication, deliver feedback effectively, build authenticity and trust.
Key Activity: Communication Simulation
Have pairs practice different scenarios: giving bad news, providing feedback, handling resistance. Record and review. Discuss: What worked? What could improve?
Role-Play Scenarios
- Announcing layoffs while maintaining morale
- Giving critical feedback to high performer
- Listening to employee concern
- Explaining unpopular decision
- Handling hostile question in town hall
Discussion
- When is transparency risky? How do you navigate?
- How do you communicate hard truths?
- What's your typical communication style? When does it work? When does it break down?
- How do you know if people understand your message?
Resources
- Feedback frameworks, listening assessment, communication planning templates