Communication Excellence: Student Workbook

Exercise 1: Listening Self-Assessment

How often do you:

• Listen to understand vs. respond? _____
• Ask clarifying questions? _____
• Paraphrase to confirm? _____
• Acknowledge perspective even if you disagree? _____

Exercise 2: Feedback Delivery

Situation: _________________________________________________________________
Specific behavior: _________________________________________________________________
Impact of behavior: _________________________________________________________________
Desired change: _________________________________________________________________

Feedback statement: _________________________________________________________________

Exercise 3: Communication Plan

Key message: _________________________________________________________________
Target audiences: _________________________________________________________________
Channels: _________________________________________________________________
Frequency: _________________________________________________________________
How I'll get feedback: _________________________________________________________________

Exercise 4: Transparency Scenarios

When is transparency challenging? ________________________________________________________________
How will you balance honesty with compassion? ________________________________________________________________

Key Learnings

• My communication strength: ________________________________________________________________
• My development area: ________________________________________________________________
• How I'll improve: ________________________________________________________________