Communications: Instructor Preparation Guide

Course Summary

A 360-minute seminar on mastering workplace communication including listening, difficult conversations, presentations, and written communication. Focuses on practical frameworks and skill development.

Key Teaching Points

• Communication is the foundation of all leadership effectiveness
• Listening is more important than speaking in building relationships
• Difficult conversations are opportunities for connection when done well
• Presentation skill can be systematically developed
• Clear writing demonstrates clear thinking

Time Allocation

• Listening Skills: 80 minutes
• Difficult Conversations: 80 minutes
• Presentations: 80 minutes
• Written Communication: 60 minutes
• Practice & Feedback: 40 minutes
• Breaks: 20 minutes

Interactive Activities

• Listening practice exercises with feedback
• Role-play difficult conversations
• Presentation practice with video review
• Peer feedback on written samples
• Communication style assessments

Materials Needed

• Audio/video equipment for presentation practice
• Video recording capability
• Sample business documents
• Conversation scenario cards
• Communication assessment tools